Refund & Return Policy

Cancellations and returns

For cancellation before dispatch, contact Customer Service with your order number. We will confirm whether the order can be stopped.

We do not accept change-of-mind returns after dispatch.

For damaged, incorrect or visibly defective goods, please notify us within five working days of delivery, with your order number, a description and photographs where available. For defects discovered later, contact us promptly after discovery.

Refunds and membership rewards

Approved refunds will be initiated within 14 calendar days after any necessary return or assessment. Your bank or payment provider may require additional processing time.

Cash payments will normally be refunded to the original payment method. Redeemed points or purchase credits relating to the refunded amount will be restored. Points and referral rewards earned on that amount will be reversed, and qualifying membership spending will be adjusted.

Please read this policy together with our other policies listed on this page.