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E-commerce Policy

Shipping & Delivery Policy

How we deliver your order, and what happens if a delivery cannot be completed.

Bio Young Wellness Sdn Bhd (202101020499)Effective date: 1 November 2026

Delivery and collection

Delivery locations, charges and estimated delivery or collection dates are shown before checkout. Any installation or training arrangements and charges will be confirmed before purchase.

Please provide a correct delivery address and safe access. Risk of loss passes to you upon delivery to you or your nominated recipient, subject to applicable law.

A reasonable, previously disclosed redelivery charge may apply if delivery fails because of incorrect details or a missed appointment. It will not apply where we or our delivery provider caused the failure.

Please read this policy together with our other policies listed on this page.

Questions about this policy?

Our Customer Service team is happy to help.