Joining and membership status
Membership is free at all three levels: Member, VIP and VVIP. Membership is personal and generally limited to one account per individual. Register with accurate details and keep your login secure. Membership is a customer loyalty programme; it does not itself appoint you as a Business Partner, agent or representative.
Eligible spending and membership levels
Eligible spending means amounts actually paid for qualifying products or services after discounts and redemption of points or reward credit. It excludes delivery, taxes, refundable deposits, cancelled or refunded transactions and Business Partner wholesale purchases. Subscription payments qualify only when successfully collected and where the plan is identified as eligible; a full future contract value does not count at signing.
We assess your level on a rolling 12 month basis, using eligible payments credited to your account during the preceding 12 months. The applicable level is recalculated following an eligible payment or refund and at monthly review. An upgrade applies to subsequent transactions after the qualifying order; that order earns at the level held when it was placed.
| Level | Eligible spend in preceding 12 months | Purchase points |
|---|---|---|
| Member | Below RM5,000 | 1 point per RM1 |
| VIP | RM5,000 to RM10,000 inclusive | 1.5 points per RM1 |
| VVIP | Above RM10,000 | 2 points per RM1 |
Points and redemption
Purchase points are calculated on eligible spending multiplied by the applicable rate. Fractional points are rounded down once per order. Pending points may be displayed immediately after successful payment; they become redeemable after the order is fulfilled. Points from subscriptions become redeemable after the relevant paid supply is fulfilled.
Points and referral credits are promotional purchase benefits; are not interest bearing and cannot be withdrawn as cash or transferred to another account.
Points expire 24 months after they are earned.
Other membership benefits
Birthday offers, welcome vouchers, repeat purchase offers and seasonal promotions are subject to their published dates, minimum spending and exclusions.
Member level centre offers are published separately. VIP and VVIP may receive priority booking and an annual wellness review, subject to appointment availability and the stated service scope. A wellness review is not a medical diagnosis. Early event booking and priority invitations do not guarantee a seat or free admission.
Original referrer and Business Partner relationships
Your confirmed original referral code is recorded when you join. Members cannot change a member referral code themselves.
Referral rewards
Member referral rewards arise only from genuine eligible purchases by directly referred customers linked to your confirmed code. No reward is paid simply for recruiting a member, self referral, fabricated orders or indirect referrals. The referred purchaser separately earns their own membership points under their membership level.
| Month-to-date eligible referred sales (including current order) | Reward on current eligible order |
|---|---|
| Below RM5,000 | 3 points per RM1 |
| RM5,001 to RM10,000 inclusive | 5 percent promotional purchase credit |
| Above RM10,001 to RM20,000 inclusive | 8 percent promotional purchase credit |
| Above RM20,000 | 10 percent promotional purchase credit |
Percentage credits are rounded down to the nearest sen. Point rewards are rounded down to whole points. Referral rewards may appear immediately as pending balances. They are available for purchases after fulfilment and are subject to reversal for refunds, cancellations, chargebacks or verified abuse. The display called Cash Wallet means promotional purchase credit only; it is not money available for withdrawal. Use of this credit does not generate further points or referral rewards on the redeemed portion.
If an order is reversed, we recalculate affected monthly referral totals and qualifying reward rates in chronological order and explain any resulting correction. Where rewards already used exceed the corrected balance, further reward redemption may be suspended or future earned rewards offset by that excess.
Suspension, closure and programme changes
We may investigate suspected abuse and restrict disputed rewards while retaining undisputed benefits where practicable. We will give reasons, allow you to respond and provide an appeal to Customer Service. Closure for serious proven misuse may forfeit rewards obtained through that misuse; legitimate prepaid balances and statutory refunds remain protected.
You may close your membership by contacting us. Closure does not automatically cancel a rental or subscription contract. We will explain any remaining contractual obligations and provide an opportunity to use valid promotional rewards before voluntary closure where practicable.
We will give at least 30 days notice of material changes to earning or redemption rules, except urgent legal or security changes. Changes are prospective; we will not retrospectively reduce valid earned rewards. If the programme ends, we will provide at least 90 days to redeem valid promotional balances where legally and practically possible. Mandatory legal rights prevail.
Please read this policy together with our other policies listed on this page.
Questions about this policy?
Our Customer Service team is happy to help.